Privacy Policy

Privacy Policy

Benklo App (“we”, “us”, or “our”) is a digital platform operated by KOBET TECHNOLOGY DMCC that enables secure gift card trading. This Privacy Policy outlines how your personal data is collected, used, and protected when using the Benklo App (“App”).

1. Information We Collect
1.1 Email Address

We collect your email to create and manage your account, communicate important notifications, and verify your identity.

1.2 Banking Information

When processing withdrawals or financial transactions, we collect your bank account details to complete these operations securely.

1.3 Identity Verification

For compliance or fraud prevention purposes, we may request your full name, ID number, and documents to validate your account.

1.4 Device and Usage Data

We automatically collect technical data such as:

  • Device type and model
  • Operating system and version
  • IP address and session duration
  • Interaction with the App (page views, clicks, etc.)
1.5 Location Data

With your consent, we may collect approximate location data to enhance fraud detection or service customization.

1.6 Data via Adjust SDK

Benklo integrates the Adjust SDK for user behavior analytics and marketing attribution. The SDK may collect:

  • Device identifiers (IDFA/GAID)
  • App install and session data
  • In-app events (such as registration or purchase)

For more on Adjust’s data handling, see: Adjust Privacy Policy

2. How We Use Your Information

Your data is used to:

  • Create and verify user accounts
  • Process gift card transactions and payments
  • Ensure security and prevent fraudulent activities
  • Provide technical support and customer service
  • Analyze user behavior to improve our App
  • Measure app performance and ad attribution via Adjust
3. Sharing and Disclosure of Data

We will not sell your data. We may share it only in the following scenarios:

  • With your explicit consent
  • To comply with legal obligations or requests from authorities
  • With partners providing services on our behalf (e.g., payment processing)
  • In connection with a business transfer or acquisition
4. Data Storage and Security

We store your information securely using encrypted databases, access control systems, and secure servers. Your data is processed in accordance with applicable data protection laws.

In case of a data breach, we will notify you and regulators promptly as required by law.

5. Your Rights

You may have rights to:

  • Access and update your personal data
  • Delete your account and associated data
  • Withdraw previously given consent
  • Object to certain uses of your information

To exercise these rights, please email us at [email protected] or manage settings in the App.

6. Children’s Privacy

The App is not designed for users under the age of 14. We do not knowingly collect data from children. If such data is found, we will delete it promptly.

7. Changes to This Privacy Policy

We may revise this policy from time to time. Important updates will be announced within the App or via email. Continued use of our services implies acceptance of the updated terms.

8. Contact Us

If you have questions, requests, or complaints, please reach out via: